When will I get alerts?

When our cloud monitoring service detects new product (scheduled or surprise) available on website, you will receive an app alert.

I got an alert but I don’t see any product available on the page?

When our service detects product available in a non sold out state even if only for a second an alert will trigger. In our monitoring we have seen several occasions where very limited quantities load, generally but not always, after larger loads. We keep logs of the site each time our services trigger alerts to confirm product was available.

Can I install the app on more than one device?

Each user can only have one device registered at a time. If you need to switch devices you can do so and the old device will stop receiving alerts.

Will I continue to receive SMS alerts after installing the app?

Yes, we will continue to deliver SMS alerts during the transition period. However, we will be sunsetting SMS alerts in the near future.

How fast will can I expect to get the alerts?

In our testing we found that the delay between our service identifying a new product and the app displaying the alert to the customer can vary anywhere between 3 - 30 seconds. Each device varies depending on multiple factors. If you believe your alerts are taking longer please contact us.

What if I didn't receive an alert?

Please contact us, we have logs for our entire process start to finish. Retailers may change the way product is loaded at any time which may lead to a missed alert. We do our best to update any websites as needed in a timely fashion.

Need to change your phone number?

This can be managed in the settings of our app!

I follow you on Facebook / Instagram / etc, will you post alerts there also?

No, currently we will only send SMS alerts to paying subscribers of our service.

Questions, comments or have a website you would like us to add alerts for?

Please contact us via the Feedback with the app, we will do our best to answer them in a timely manner!